Starting a Call
From a Channel
1
Open the channel
Navigate to a project channel or direct message.
2
Click the call button
Click the phone or video icon in the header.
3
Choose call type
Select voice-only or video call.
4
Others join
Team members see the active call and can join.
From a Direct Message
- Open the DM conversation
- Click the call icon
- The other person receives a call notification
Joining a Call
Active Call Indicator
When a call is happening:- Call indicator appears in the channel
- “Ongoing call” badge is visible
- Participant avatars show who’s in the call
Joining
- Click “Join call” button
- Choose your audio/video settings
- You’re in!
Call Features
Audio Controls
| Control | Function |
|---|---|
| Mute | Turn your microphone off/on |
| Deafen | Stop hearing others (and mute yourself) |
| Push to talk | Hold to speak, release to mute |
Video Controls
| Control | Function |
|---|---|
| Camera on/off | Toggle your video feed |
| Camera select | Choose which camera to use |
| Background | Blur or virtual backgrounds (if available) |
Screen Sharing
Share your screen with participants:1
Click Share Screen
Find the screen share button in call controls.
2
Choose what to share
- Entire screen
- Specific window
- Browser tab
3
Start sharing
Click Share. Others see your screen.
4
Stop sharing
Click Stop Sharing when done.
During the Call
Participant List
See who’s in the call:- View all participants
- See who’s speaking (highlighted)
- See muted status
Speaker Indicator
Visual feedback shows who’s talking:- Speaking indicator around avatar
- Audio level visualization
- Makes it easy to follow conversation
Layout Options
Choose how participants are displayed:- Grid: All participants equal size
- Speaker focus: Active speaker larger
- Presentation: Screen share prominent
Managing Participants
As Host
If you started the call:- You can mute others if needed
- Remove participants if necessary
- End the call for everyone
As Participant
- Control your own audio/video
- Leave the call when done
- Request to share screen
Call Quality
Optimizing Connection
For best call quality:- Use a stable internet connection
- Close bandwidth-heavy applications
- Use headphones to prevent echo
- Enable hardware acceleration in browser
Troubleshooting Quality
| Issue | Solution |
|---|---|
| Echo | Use headphones or mute when not speaking |
| Choppy audio | Check internet speed, close other apps |
| Video lag | Turn off video or reduce quality |
| Can’t hear others | Check output device settings |
Settings
Audio Settings
Before or during a call:- Microphone: Select input device
- Speakers: Select output device
- Test: Preview your audio
Video Settings
Configure your camera:- Camera: Select which camera to use
- Preview: See how you look before joining
- Quality: Adjust video resolution if needed
Default Settings
Set your preferences:- Go to Settings > Audio & Video
- Choose default microphone
- Choose default camera
- Set join preferences (camera on/off by default)
Meeting Best Practices
Test your setup beforehand
Test your setup beforehand
Before important calls, test your audio and video to avoid delays.
Mute when not speaking
Mute when not speaking
Background noise can be distracting. Stay muted unless you’re talking.
Use headphones
Use headphones
Prevents echo and improves audio quality for everyone.
Good lighting for video
Good lighting for video
Face a light source (like a window) for better video quality.
Stable internet
Stable internet
Wired connections are more reliable than WiFi for important calls.
Call Etiquette
Starting Calls
- Check if others are available before calling
- For scheduled meetings, use calendar events
- Give advance notice for longer discussions
During Calls
- Introduce yourself if joining late
- Wait for pauses before speaking
- Keep yourself muted when not speaking
- Stay engaged (no multitasking on camera)
Ending Calls
- Summarize decisions and action items
- Confirm next steps
- Say goodbye before leaving
Accessibility
Captions
If available:- Enable live captions for audio
- Captions appear on screen in real-time
- Helpful for hearing-impaired participants
Keyboard Controls
| Shortcut | Action |
|---|---|
M | Toggle mute |
V | Toggle video |
S | Toggle screen share |
L | Leave call |
Privacy
In-Call Privacy
- Calls are private to participants
- No recording unless explicitly enabled
- Screen sharing only shows what you choose
Recording
If call recording is enabled:- All participants are notified
- Recording is stored securely
- Access is controlled by permissions
Troubleshooting
Others can't hear me
Others can't hear me
- Check your microphone is unmuted
- Verify the correct input device is selected
- Test your microphone in settings
- Check browser permissions for microphone
I can't hear others
I can't hear others
- Check your volume and speaker settings
- Verify output device is correct
- Check if you’re deafened
- Test speakers with other audio
Video not working
Video not working
- Check camera permissions in browser
- Make sure camera isn’t in use by another app
- Try selecting a different camera
- Refresh and rejoin the call
Screen share won't start
Screen share won't start
Call keeps disconnecting
Call keeps disconnecting
- Check your internet connection
- Move closer to WiFi router or use ethernet
- Close other bandwidth-heavy applications
- Try rejoining the call