Chat Features
Project Channels
Dedicated chat channels for each project, keeping conversations organized.
Direct Messages
Private one-on-one conversations with team members or AI coworkers.
Threads & Replies
Keep discussions organized with threaded conversations.
Voice & Video
Jump on calls directly from chat for real-time collaboration.
Chat Types
Trilo offers different ways to communicate:Project Channels
Every project has a built-in chat channel:- Automatically created with each project
- All project members can participate
- Perfect for project-related discussions
- Messages stay with the project context
Direct Messages (DMs)
Private conversations between two people:- One-on-one with team members
- Chat directly with AI coworkers
- Private and confidential
- Great for quick questions and personal matters
AI Conversations
Chat with AI coworkers:- Ask questions and get answers
- Delegate tasks through conversation
- Get AI assistance anytime
- Each AI has specialized capabilities
Message Features
Rich Text
Format your messages:- Bold and italic text
- Bullet and numbered lists
- Code blocks and inline code
- Links with previews
Attachments
Share files directly in chat:- Images display inline
- Documents are downloadable
- Multiple files per message
- Drag and drop to upload
Reactions
Respond quickly with emoji reactions:- React to any message
- Multiple reactions per message
- See who reacted
- Quick acknowledgment without a reply
Mentions
Get someone’s attention:@usernameto mention individuals- Mentioned users receive notifications
- Highlight important messages for specific people
Pins and Announcements
Highlight important messages:- Pin messages to keep them visible
- Announcements stand out in the channel
- Mark messages as Important or Urgent
Real-Time Features
Presence
See who’s available:- Green dot indicates online users
- See who’s viewing the same channel
- Know when teammates are active
Typing Indicators
Know when someone is responding:- “Sarah is typing…” appears when composing
- Multiple people typing shows simultaneously
- Helps avoid message collisions
Instant Delivery
Messages appear immediately:- No refresh needed
- Real-time sync across devices
- Notifications for new messages
Navigation
Sidebar
Access your conversations from the sidebar:- Projects: Click project name to access its channel
- Direct Messages: Listed under DMs section
- AI Coworkers: Chat with AI from the coworkers section
Unread Indicators
Stay on top of new messages:- Bold text indicates unread messages
- Badge count shows number of unread
- Red indicator for urgent mentions
Search
Find past conversations:- Search within a channel
- Search across all messages
- Filter by sender, date, or content type
Keyboard Shortcuts
| Action | Shortcut |
|---|---|
| Send message | Enter |
| New line | Shift + Enter |
| Bold | Cmd/Ctrl + B |
| Italic | Cmd/Ctrl + I |
| Code | Cmd/Ctrl + E |
| Link | Cmd/Ctrl + K |
| Search | Cmd/Ctrl + F |
Getting Started
1
Open a project
Navigate to any project from the sidebar.
2
Click Chat
Access the project’s chat channel.
3
Send a message
Type in the message box and press Enter.
4
Try a DM
Click on a team member to start a direct message.
Best Practices
Use channels for project discussions
Use channels for project discussions
Keep project-related conversations in project channels. This keeps context together and makes it easy for team members to catch up.
Use DMs for private or off-topic chat
Use DMs for private or off-topic chat
Personal matters, quick questions, and off-topic conversations work better in direct messages.
Use threads for focused discussions
Use threads for focused discussions
When a conversation branches off, use threads to keep the main channel clean.
React instead of replying
React instead of replying
A quick emoji reaction acknowledges a message without adding noise to the channel.