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Every project in Trilo has a built-in chat channel where team members can discuss work, share updates, and collaborate in real-time. Project channels keep conversations organized and contextual.

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Accessing Project Channels

1

Open a project

Click on a project in the sidebar.
2

Navigate to Chat

Click Chat in the project navigation.
3

Start messaging

You’re now in the project channel.

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Who Can Access

Project channels are available to:
  • All members of the project
  • Workspace admins (access to all projects)
  • Invited guests (if given project access)

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Sending Messages

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Basic Messages

Type your message and press Enter to send.

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Rich Formatting

Use markdown or the formatting toolbar:
FormatMarkdownShortcut
Bold**text**Cmd/Ctrl + B
Italic*text*Cmd/Ctrl + I
Code`code`Cmd/Ctrl + E
Link[text](url)Cmd/Ctrl + K
List- item—
Numbered1. item—

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Multi-line Messages

Press Shift + Enter to add new lines without sending.

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Code Blocks

Share code with syntax highlighting: 
```javascript
function hello() {
  console.log("Hello, World!");
}
```

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Attachments

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Uploading Files

Share files in the channel:
  1. Click the attachment icon, or
  2. Drag and drop files into the message area
  3. Add optional comment
  4. Send

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Supported Files

  • Images: PNG, JPG, GIF (display inline)
  • Documents: PDF, Word, Excel (downloadable)
  • Videos: MP4 (playable)
  • Other: Any file type

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Screenshots

Quickly share screenshots:
  1. Take a screenshot
  2. Paste directly into the message area (Cmd/Ctrl + V)
  3. Add context if needed
  4. Send

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Mentions

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Mentioning People

Use @ to mention team members:
  • Type @ followed by their name
  • Select from the dropdown
  • They’ll be notified
Example: 
@sarah Can you review the latest design?

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Mention Notifications

When mentioned, users receive:
  • In-app notification
  • Email notification (if enabled)
  • Badge indicator in the sidebar

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Reactions

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Adding Reactions

React to messages with emoji:
  1. Hover over a message
  2. Click the reaction icon
  3. Select an emoji
  4. Your reaction appears on the message

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Common Reactions

EmojiCommon Meaning
👍Acknowledged, agree
❤️Love it, great work
🎉Celebration, congrats
👀Looking into it
✅Done, completed

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Multiple Reactions

  • Multiple people can add the same reaction (count shown)
  • Same person can add multiple different reactions
  • Click a reaction to add yours

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Message Priority

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Standard Messages

Regular messages for normal communication.

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Important Messages

Mark messages that need attention:
  1. When composing, click the priority indicator
  2. Select Important
  3. Message displays with emphasis

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Urgent Messages

For time-sensitive matters:
  1. Select Urgent priority
  2. Message displays prominently
  3. Recipients receive stronger notifications
Use urgent sparingly. Overuse diminishes its effectiveness and can create notification fatigue.

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Pins and Announcements

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Pinning Messages

Keep important messages accessible:
  1. Hover over the message
  2. Click the … menu
  3. Select Pin message
  4. Pinned messages appear in the channel header
Good candidates for pinning:
  • Important decisions
  • Key resources
  • Guidelines and rules
  • Contact information

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Viewing Pinned Messages

Click the pin icon in the channel header to see all pinned messages.

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Announcements

Make a message stand out:
  1. Hover over your message
  2. Click … menu
  3. Select Make announcement
  4. Message displays prominently

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Message Actions

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Edit Messages

Fix mistakes after sending:
  1. Hover over your message
  2. Click the … menu
  3. Select Edit
  4. Make changes and save
Edited messages show “edited” indicator.

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Delete Messages

Remove messages you’ve sent:
  1. Hover over your message
  2. Click … menu
  3. Select Delete
  4. Confirm deletion
Admins can delete any message. Regular members can only delete their own.

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Copy Message

Copy message content:
  1. Hover over the message
  2. Click … menu
  3. Select Copy

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Reading and Catching Up

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Unread Messages

New messages since your last visit:
  • Channel appears bold in sidebar
  • Unread count badge shows
  • Scroll to see unread messages

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Mark as Read

Messages are marked as read when you view them. You can also:
  • Right-click channel and select “Mark as read”
  • Scroll to the bottom to mark all as read

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Catch Up

When joining a project channel:
  • Scroll up to see message history
  • Use search to find specific topics
  • Check pinned messages for key information

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Search in Channel

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Searching Messages

Find past conversations:
  1. Open the channel
  2. Press Cmd/Ctrl + F or click search
  3. Enter your search terms
  4. Results highlight matching messages

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Search Tips

  • Search for keywords
  • Search by sender: from:sarah
  • Search date ranges
  • Combine filters for precise results

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Channel Context

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Project Integration

Project channels connect to other project features:
  • Tasks: Reference tasks by ID
  • Resources: Link to knowledge base content
  • Calendar: Discuss upcoming events

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Activity Notifications

The channel receives automatic updates about:
  • New tasks created
  • Task status changes (optional)
  • Resource updates (optional)
  • Member changes

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Best Practices

Keep discussions relevant to the project. Use DMs for personal or off-topic conversations.
When a conversation goes deep, move it to a thread to keep the main channel clean.
Many questions have been answered before. Search the channel history first.
A quick reaction shows you’ve seen a message without adding noise.
Keep key decisions, resources, and guidelines pinned for easy access.

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Next Steps

Direct Messages

Learn about private one-on-one messaging.

Threads & Replies

Keep conversations organized with threads.