How Booking Works
- You set up your booking page with available times
- You share the booking link with others
- They choose a time from your available slots
- Both calendars update with the meeting
Setting Up Your Booking Page
Enable Booking
1
Go to Settings
Click Settings in the sidebar.
2
Select Booking
Find the Booking or Scheduling section.
3
Enable booking page
Toggle on your public booking page.
4
Configure settings
Set up your availability and preferences.
Basic Settings
Configure your booking page essentials:| Setting | Description |
|---|---|
| Display name | The name shown on your booking page |
| Bio | Brief description about you or your role |
| Booking link | Your unique URL (customizable) |
| Timezone | Your default timezone for availability |
Availability Settings
Working Hours
Set when you’re available for bookings:1
Define work days
Select which days of the week you accept bookings.
2
Set daily hours
For each day, set start and end times.
3
Add breaks
Optionally exclude lunch or other regular breaks.
- Monday-Friday: 9:00 AM - 5:00 PM
- Lunch break: 12:00 PM - 1:00 PM
- Weekends: Unavailable
Buffer Time
Add padding around meetings:| Buffer Type | Purpose |
|---|---|
| Before | Time before meetings (preparation) |
| After | Time after meetings (notes, decompression) |
- 15 minutes before each meeting
- 10 minutes after each meeting
Minimum Notice
Set how far in advance bookings must be made:- 1 hour: Same-day bookings allowed
- 24 hours: Next-day minimum
- 48 hours: Two-day advance notice
- 1 week: Week-ahead planning
Maximum Advance
Limit how far ahead people can book:- 1 week: Only near-term availability
- 2 weeks: Short-term scheduling
- 1 month: Standard advance booking
- 3 months: Long-term availability
Meeting Types
Create different booking options:Default Meeting
Your standard meeting type:- Default duration (e.g., 30 minutes)
- General purpose
Custom Meeting Types
Create specialized options: Examples:- Quick Chat - 15 minutes
- Standard Meeting - 30 minutes
- Deep Dive - 60 minutes
- Consultation - 45 minutes
Meeting Type Settings
For each type, configure:| Setting | Description |
|---|---|
| Name | What the meeting is called |
| Duration | How long the meeting lasts |
| Description | What the meeting is for |
| Location | Default location or meeting link |
Sharing Your Booking Link
Your Booking URL
Your booking page has a unique URL:Where to Share
- Email signature
- Website “Schedule a meeting” link
- Social media profiles
- Email responses when scheduling
Multiple Links
Share specific meeting types directly:When Someone Books
Booking Flow
What the other person experiences:- Opens your booking link
- Sees your available times
- Selects a time slot
- Enters their details (name, email)
- Confirms the booking
Confirmation
After booking:- They receive: Confirmation email with details
- You receive: Notification of new booking
- Calendar: Event added to both calendars
Calendar Sync
Booked meetings:- Appear on your Trilo calendar
- Sync to connected calendars (Google, Outlook)
- Block the time from future bookings
Managing Bookings
Viewing Bookings
See your scheduled bookings:- Check your calendar
- Or view in Settings > Booking > Scheduled
Rescheduling
If you need to reschedule:- Open the booking
- Click Reschedule
- Select a new time
- The booker is notified of the change
Canceling
To cancel a booking:- Open the booking
- Click Cancel
- Optionally add a reason
- The booker receives cancellation notice
Always provide notice when canceling. Last-minute cancellations create poor experiences.
Booking Page Customization
Appearance
Customize how your booking page looks:- Profile photo: Your image or company logo
- Colors: Match your brand
- Welcome message: Custom greeting text
Questions
Collect information from bookers:- Name: Always required
- Email: Always required
- Custom questions: Add your own
- “What would you like to discuss?”
- “Company name”
- “Phone number (optional)“
Blocking Time
Manual Blocks
Block time when you’re unavailable:- Create an event on your calendar
- Mark it as “Busy” or “Out of office”
- That time won’t appear as available for booking
Calendar Integration
Connected calendars affect availability:- Events from Google/Outlook block booking slots
- This prevents double-booking
- Keep connected calendars up to date
Limits and Controls
Daily Limits
Control how many meetings can be booked:- Max bookings per day: Limit daily meetings (e.g., 5)
- Prevents overwhelm on busy days
Date-Specific Rules
Customize specific dates:- Block holidays
- Add extra availability for specific days
- Override regular hours temporarily
Best Practices
Set realistic availability
Set realistic availability
Don’t make every hour available. Leave time for focused work, breaks, and unexpected needs.
Use appropriate buffer times
Use appropriate buffer times
Back-to-back meetings are exhausting. Add buffers to maintain energy and handle overruns.
Keep calendars synced
Keep calendars synced
Connect external calendars to ensure availability is accurate and you don’t get double-booked.
Create specific meeting types
Create specific meeting types
Different purposes need different durations. Offer options so bookers choose appropriately.
Customize your booking page
Customize your booking page
A personalized booking page feels professional. Add your photo and a friendly bio.
Troubleshooting
No times showing as available
No times showing as available
- Check your working hours are set correctly
- Verify your calendar isn’t fully blocked
- Check minimum notice period
- Ensure booking page is enabled
Double booked
Double booked
- Connect your external calendars
- Ensure sync is working
- Check buffer times
- Review calendar for conflicts
Booker didn't receive confirmation
Booker didn't receive confirmation
- Verify their email was entered correctly
- Check spam/junk folders
- Try resending the confirmation