Skip to main content
Your profile settings control how you appear to others in Trilo and your personal preferences. This guide covers everything you can customize about your account.

Accessing Profile Settings

1

Click your avatar

Find your profile picture in the bottom-left of the sidebar.
2

Select Settings

Click Settings or Profile from the menu.
3

Navigate sections

Use tabs or menu to find specific settings.

Personal Information

Display Name

Your name as shown to others:
  • Used in messages, tasks, and activity
  • Visible to all workspace members
  • Can be your full name or preferred name

Email Address

Your primary email:
  • Used for login
  • Receives notifications
  • Can be changed (verification required)

Profile Picture

Your avatar image: To change:
  1. Click on your current avatar
  2. Upload a new image
  3. Crop if needed
  4. Save
Recommendations:
  • Square images work best
  • Minimum 200x200 pixels
  • Clear photo of your face for recognition

Bio

A short description about yourself:
  • Visible to teammates
  • Helpful for larger teams
  • Include your role, expertise, or interests

Account Settings

Password

Manage your account password: Changing password:
  1. Go to Account settings
  2. Click Change password
  3. Enter current password
  4. Enter new password twice
  5. Save
Password requirements:
  • Minimum 8 characters
  • Mix of letters and numbers recommended
  • Avoid common passwords

Two-Factor Authentication

Add extra security:
1

Enable 2FA

Go to Account > Security.
2

Choose method

Select authenticator app or SMS.
3

Set up

Follow the prompts to configure.
4

Save backup codes

Store backup codes securely.

Connected Accounts

Manage sign-in methods:
  • Google: Sign in with Google
  • Email/Password: Traditional login
You can have multiple methods connected.

Time and Locale

Timezone

Set your local timezone:
  • Events show in your local time
  • Affects due dates and scheduling
  • Important for team coordination
To change:
  1. Go to Settings > Time & Locale
  2. Select your timezone
  3. Save

Language

Choose your interface language:
  • Controls menu and UI text
  • Content created by others stays in original language

Date Format

Choose how dates display:
  • MM/DD/YYYY (US format)
  • DD/MM/YYYY (International format)
  • YYYY-MM-DD (ISO format)

Time Format

Select 12-hour or 24-hour time:
  • 12-hour: 3:00 PM
  • 24-hour: 15:00

Display Preferences

Theme

Choose your visual theme:
ThemeDescription
LightBright, white background
DarkDark background, easier on eyes
SystemMatches your device settings

Density

Control how compact the interface appears:
  • Comfortable: More spacing, easier to read
  • Compact: More information, less scrolling
Configure sidebar behavior:
  • Always visible: Sidebar stays open
  • Collapsible: Can hide sidebar for more space
  • Auto-hide: Hides when not in use

Sessions

Active Sessions

See where you’re logged in:
  • Device type and browser
  • Location (approximate)
  • Last activity time

Managing Sessions

Sign out everywhere:
  1. Go to Settings > Sessions
  2. Click Sign out all sessions
  3. Confirm
This logs you out on all devices except current one. Sign out specific session:
  1. Find the session in the list
  2. Click Sign out next to it
  3. That device is logged out

Privacy Settings

Online Status

Control your visibility:
  • Show as online: Others see when you’re active
  • Appear offline: Hide your online status

Read Receipts

Control read receipt sharing:
  • Enabled: Others know when you’ve seen messages
  • Disabled: Your read status is private

Activity Status

Show what you’re working on:
  • Displays current activity to teammates
  • Can be disabled for privacy

Deleting Your Account

Account deletion is permanent. All your data will be lost.

Before Deleting

Consider:
  • Transfer ownership of workspaces you own
  • Download any data you need
  • Inform your team

Deletion Process

1

Go to Account settings

Navigate to the danger zone.
2

Click Delete account

Start the deletion process.
3

Confirm

Enter your password and confirm.
4

Wait

Account deletion may take up to 30 days.

Best Practices

A clear profile photo helps teammates identify you quickly in chats and documents.
Ensure your email is current to receive important notifications.
Two-factor authentication significantly improves your account security.
Wrong timezone settings cause scheduling confusion. Double-check yours.
Check active sessions and sign out any you don’t recognize.

Troubleshooting

  • New email must be unique
  • Verify access to new email
  • Check for typos
  • Contact support if issues persist
  • Clear browser cache
  • Try a different image format
  • Ensure image meets size requirements
  • Refresh the page
  • Use password reset
  • Try backup codes if 2FA enabled
  • Contact support as last resort

Next Steps