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Documentation Index

Fetch the complete documentation index at: https://docs.trilo.chat/llms.txt

Use this file to discover all available pages before exploring further.

Notifications keep you informed about activity in your workspace. Configure them to stay updated without being overwhelmed.

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Notification Channels

Trilo can notify you through multiple channels:
ChannelDescriptionBest For
In-appAlerts within TriloReal-time awareness
DesktopSystem notificationsImmediate attention
MobilePush notificationsOn-the-go updates
EmailEmail summariesCatching up later

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Accessing Notification Settings

1

Open Settings

Click Settings in the sidebar.
2

Select Notifications

Navigate to the Notifications section.
3

Configure preferences

Adjust settings for each notification type.

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Notification Types

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Messages

Configure chat notification preferences:
SettingOptions
All messagesNotify for every message
Mentions onlyOnly when @mentioned
NothingNo chat notifications
“Mentions only” is a good balance—you’re notified when you need to respond but not overwhelmed by every message.

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Direct Messages

DM notification settings:
  • All DMs: Every direct message
  • Important only: Only urgent/important DMs
  • Nothing: No DM notifications
Most people keep DM notifications on, as they’re more personal.

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Tasks

Task-related notifications:
EventDefault
Assigned to meOn
Task I’m assigned to updatedOn
Due date approachingOn
Task completedOff
Comments on my tasksOn

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Calendar

Calendar notifications:
EventDefault
Event remindersOn
New event invitationsOn
Event changesOn
Event cancellationsOn

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Mentions

When someone @mentions you:
  • All channels: Notify for any mention
  • DMs and assigned projects only: Limit scope
  • Off: No mention notifications
Turning off mention notifications may cause you to miss important messages directed at you.

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Channel-Specific Settings

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Email Notifications

Configure email frequency:
SettingDescription
Real-timeEmail immediately for each event
Daily digestOne summary email per day
Weekly digestOne summary email per week
OffNo email notifications

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Email Content Options

Choose what’s included in emails:
  • Full message content: See message text in email
  • Summary only: Just notification, open Trilo to see details

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Desktop Notifications

Browser/desktop notification settings:
  • Enable/disable: Turn desktop notifications on or off
  • Sound: Play notification sound
  • Preview: Show message content in notification
Enabling desktop notifications:
  1. Enable in Trilo settings
  2. Allow in browser when prompted
  3. Check system notification settings if issues

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Mobile Push Notifications

For the Trilo mobile app:
  • Enable/disable all push notifications
  • Configure by notification type
  • Set quiet hours

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Quiet Hours

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Do Not Disturb

Set times when you don’t want notifications:
1

Enable Quiet Hours

Go to Notifications > Quiet Hours.
2

Set schedule

Choose start and end times.
3

Select days

Pick which days quiet hours apply.
4

Configure exceptions

Allow urgent notifications if desired.
Example schedule:
  • Quiet hours: 6:00 PM - 8:00 AM
  • Days: Every day
  • Exceptions: Urgent messages

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Quick Mute

Temporarily pause all notifications:
  1. Click the notification bell icon
  2. Select Mute or Do not disturb
  3. Choose duration (1 hour, until tomorrow, etc.)
  4. Notifications pause until time expires

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Per-Channel Overrides

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Muting Specific Channels

Mute channels that are too noisy:
1

Open the channel

Navigate to the project or DM.
2

Click settings

Find the mute or notification settings.
3

Select preference

Choose muted, mentions only, or all.

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Project-Specific Settings

Each project can have its own notification settings:
  1. Open project settings
  2. Find Notifications section
  3. Override default preferences
  4. Settings apply only to this project

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Notification Management

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Clearing Notifications

Clear notification badges:
  • Single: Click to open and mark as read
  • All: Click “Mark all as read” in notification panel

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Notification History

View past notifications:
  1. Click the bell icon
  2. Scroll through notification history
  3. Click any notification to jump to the source

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Unsubscribing

Stop notifications for specific items:
  • Threads: Unfollow threads you’re not interested in
  • Tasks: Remove yourself from task watchers
  • Events: Decline event invitations

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Best Practices

Use default settings initially. Adjust based on what’s too much or too little.
For busy channels, switch to mentions-only to reduce noise.
Protect your off-work time with quiet hours. You can still check manually if needed.
Daily or weekly email digests catch you up without real-time interruption.
Some channels are informational but not urgent. Mute them to reduce distractions.

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Troubleshooting

  • Check notification settings in Trilo
  • Verify browser permissions
  • Check device notification settings
  • Ensure you’re not in quiet hours
  • Check if the channel is muted
  • Switch to “mentions only” for busy channels
  • Mute channels you don’t need updates from
  • Enable quiet hours
  • Unfollow threads you’re not involved in
  • Allow notifications in browser settings
  • Check system notification preferences
  • Ensure browser is running
  • Try a different browser
  • Check spam/junk folder
  • Verify email address in profile
  • Check email notification settings
  • Whitelist Trilo’s email domain

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Next Steps

Profile Settings

Customize your personal profile.

Workspace Settings

Configure workspace-level options.