Notification Channels
Trilo can notify you through multiple channels:| Channel | Description | Best For |
|---|---|---|
| In-app | Alerts within Trilo | Real-time awareness |
| Desktop | System notifications | Immediate attention |
| Mobile | Push notifications | On-the-go updates |
| Email summaries | Catching up later |
Accessing Notification Settings
1
Open Settings
Click Settings in the sidebar.
2
Select Notifications
Navigate to the Notifications section.
3
Configure preferences
Adjust settings for each notification type.
Notification Types
Messages
Configure chat notification preferences:| Setting | Options |
|---|---|
| All messages | Notify for every message |
| Mentions only | Only when @mentioned |
| Nothing | No chat notifications |
Direct Messages
DM notification settings:- All DMs: Every direct message
- Important only: Only urgent/important DMs
- Nothing: No DM notifications
Tasks
Task-related notifications:| Event | Default |
|---|---|
| Assigned to me | On |
| Task I’m assigned to updated | On |
| Due date approaching | On |
| Task completed | Off |
| Comments on my tasks | On |
Calendar
Calendar notifications:| Event | Default |
|---|---|
| Event reminders | On |
| New event invitations | On |
| Event changes | On |
| Event cancellations | On |
Mentions
When someone @mentions you:- All channels: Notify for any mention
- DMs and assigned projects only: Limit scope
- Off: No mention notifications
Channel-Specific Settings
Email Notifications
Configure email frequency:| Setting | Description |
|---|---|
| Real-time | Email immediately for each event |
| Daily digest | One summary email per day |
| Weekly digest | One summary email per week |
| Off | No email notifications |
Email Content Options
Choose what’s included in emails:- Full message content: See message text in email
- Summary only: Just notification, open Trilo to see details
Desktop Notifications
Browser/desktop notification settings:- Enable/disable: Turn desktop notifications on or off
- Sound: Play notification sound
- Preview: Show message content in notification
- Enable in Trilo settings
- Allow in browser when prompted
- Check system notification settings if issues
Mobile Push Notifications
For the Trilo mobile app:- Enable/disable all push notifications
- Configure by notification type
- Set quiet hours
Quiet Hours
Do Not Disturb
Set times when you don’t want notifications:1
Enable Quiet Hours
Go to Notifications > Quiet Hours.
2
Set schedule
Choose start and end times.
3
Select days
Pick which days quiet hours apply.
4
Configure exceptions
Allow urgent notifications if desired.
- Quiet hours: 6:00 PM - 8:00 AM
- Days: Every day
- Exceptions: Urgent messages
Quick Mute
Temporarily pause all notifications:- Click the notification bell icon
- Select Mute or Do not disturb
- Choose duration (1 hour, until tomorrow, etc.)
- Notifications pause until time expires
Per-Channel Overrides
Muting Specific Channels
Mute channels that are too noisy:1
Open the channel
Navigate to the project or DM.
2
Click settings
Find the mute or notification settings.
3
Select preference
Choose muted, mentions only, or all.
Project-Specific Settings
Each project can have its own notification settings:- Open project settings
- Find Notifications section
- Override default preferences
- Settings apply only to this project
Notification Management
Clearing Notifications
Clear notification badges:- Single: Click to open and mark as read
- All: Click “Mark all as read” in notification panel
Notification History
View past notifications:- Click the bell icon
- Scroll through notification history
- Click any notification to jump to the source
Unsubscribing
Stop notifications for specific items:- Threads: Unfollow threads you’re not interested in
- Tasks: Remove yourself from task watchers
- Events: Decline event invitations
Best Practices
Start with defaults, then adjust
Start with defaults, then adjust
Use default settings initially. Adjust based on what’s too much or too little.
Use mentions over all-messages
Use mentions over all-messages
For busy channels, switch to mentions-only to reduce noise.
Set up quiet hours
Set up quiet hours
Protect your off-work time with quiet hours. You can still check manually if needed.
Use email digests
Use email digests
Daily or weekly email digests catch you up without real-time interruption.
Mute noisy channels
Mute noisy channels
Some channels are informational but not urgent. Mute them to reduce distractions.
Troubleshooting
Not receiving notifications
Not receiving notifications
- Check notification settings in Trilo
- Verify browser permissions
- Check device notification settings
- Ensure you’re not in quiet hours
- Check if the channel is muted
Too many notifications
Too many notifications
- Switch to “mentions only” for busy channels
- Mute channels you don’t need updates from
- Enable quiet hours
- Unfollow threads you’re not involved in
Desktop notifications not working
Desktop notifications not working
- Allow notifications in browser settings
- Check system notification preferences
- Ensure browser is running
- Try a different browser
Email notifications not arriving
Email notifications not arriving
- Check spam/junk folder
- Verify email address in profile
- Check email notification settings
- Whitelist Trilo’s email domain