> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trilo.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> Manage your Trilo subscription, payments, and credits

This guide covers everything about managing your Trilo subscription, billing, and credits system.

## Accessing Billing

<Steps>
  <Step title="Go to Settings">
    Click **Settings** in the sidebar.
  </Step>

  <Step title="Select Billing">
    Navigate to the **Billing** section.
  </Step>
</Steps>

<Info>
  Only workspace owners can access billing settings.
</Info>

## Subscription Plans

### Available Plans

Trilo offers different plans to fit your team's needs:

| Plan           | Best For                 | Key Features                     |
| -------------- | ------------------------ | -------------------------------- |
| **Free**       | Small teams trying Trilo | Core features, limited members   |
| **Pro**        | Growing teams            | More members, advanced features  |
| **Team**       | Larger organizations     | Full features, priority support  |
| **Enterprise** | Large enterprises        | Custom limits, dedicated support |

### Plan Comparison

| Feature    | Free      | Pro      | Team      | Enterprise |
| ---------- | --------- | -------- | --------- | ---------- |
| Members    | Limited   | More     | Unlimited | Custom     |
| Storage    | Basic     | More     | Large     | Custom     |
| AI credits | Limited   | More     | Abundant  | Custom     |
| Support    | Community | Email    | Priority  | Dedicated  |
| Features   | Core      | Advanced | Full      | Custom     |

## Managing Your Subscription

### Viewing Current Plan

In Billing settings, you'll see:

* Your current plan name
* Billing cycle (monthly/yearly)
* Next billing date
* Current usage vs. limits

### Upgrading Your Plan

<Steps>
  <Step title="Click Upgrade">
    Find the upgrade button in Billing.
  </Step>

  <Step title="Choose new plan">
    Select the plan you want.
  </Step>

  <Step title="Select billing cycle">
    Monthly or yearly (yearly often has discounts).
  </Step>

  <Step title="Enter payment info">
    Add or confirm payment method.
  </Step>

  <Step title="Confirm">
    Complete the upgrade.
  </Step>
</Steps>

Upgrades take effect immediately.

### Downgrading Your Plan

<Steps>
  <Step title="Click Change Plan">
    Find plan options in Billing.
  </Step>

  <Step title="Select lower plan">
    Choose the plan to downgrade to.
  </Step>

  <Step title="Review impacts">
    See what features you'll lose.
  </Step>

  <Step title="Confirm">
    Downgrade takes effect at end of billing period.
  </Step>
</Steps>

<Warning>
  Downgrading may result in losing access to features and hitting limits. Review impacts before confirming.
</Warning>

### Canceling Subscription

To cancel your paid subscription:

1. Go to **Settings > Billing**
2. Click **Cancel subscription**
3. Provide feedback (optional)
4. Confirm cancellation

After canceling:

* Access continues until the end of the billing period
* Workspace reverts to Free plan
* Data is preserved (within Free plan limits)

## Payment Methods

### Adding a Payment Method

<Steps>
  <Step title="Go to Payment Methods">
    Find this in Billing settings.
  </Step>

  <Step title="Click Add">
    Add a new payment method.
  </Step>

  <Step title="Enter details">
    Add credit card or other payment info.
  </Step>

  <Step title="Save">
    The method is available for billing.
  </Step>
</Steps>

### Accepted Payment Methods

* Credit cards (Visa, Mastercard, Amex)
* Debit cards
* Other methods may vary by region

### Updating Payment Method

<Steps>
  <Step title="Go to Payment Methods">
    In Billing settings.
  </Step>

  <Step title="Edit or add new">
    Update existing or add new method.
  </Step>

  <Step title="Set as default">
    Choose which method to use for billing.
  </Step>
</Steps>

### Removing Payment Method

1. Find the payment method
2. Click **Remove**
3. Confirm removal

<Info>
  You can't remove the last payment method while on a paid plan.
</Info>

## Credits System

### What Are Credits?

Credits power AI features in Trilo:

* AI coworker conversations
* Image generation
* Advanced AI capabilities

### Viewing Credit Balance

In Billing, see:

* Current credit balance
* Usage this month
* Included credits with your plan
* Additional credits purchased

### Purchasing Credits

If you need more credits:

<Steps>
  <Step title="Go to Credits">
    Find Credits section in Billing.
  </Step>

  <Step title="Choose amount">
    Select credit package to purchase.
  </Step>

  <Step title="Complete purchase">
    Credits are added immediately.
  </Step>
</Steps>

### Auto Top-Up

Automatically purchase credits when balance is low:

<Steps>
  <Step title="Enable Auto Top-Up">
    Toggle on in Credits settings.
  </Step>

  <Step title="Set threshold">
    When to trigger purchase (e.g., below 100 credits).
  </Step>

  <Step title="Set amount">
    How many credits to purchase each time.
  </Step>
</Steps>

## Invoices and Receipts

### Viewing Invoices

Find past invoices:

1. Go to **Settings > Billing > Invoices**
2. See list of all invoices
3. Click any invoice to view/download

### Invoice Contents

Each invoice includes:

* Date and invoice number
* Plan charges
* Credit purchases
* Tax information
* Payment method used

### Downloading Receipts

* Click **Download** on any invoice
* PDF format for your records
* Contains all billing details

## Billing Information

### Company Details

For invoices, provide:

* Company name
* Billing address
* Tax ID (if applicable)

### Updating Billing Info

1. Go to Billing Information
2. Edit company details
3. Save changes
4. Future invoices use new info

## Usage & Limits

### Viewing Usage

See your current consumption:

| Metric  | Where to Find                |
| ------- | ---------------------------- |
| Members | Settings > Members           |
| Storage | Settings > Billing > Usage   |
| Credits | Settings > Billing > Credits |

### Approaching Limits

When nearing limits:

* You'll receive notifications
* Dashboard shows warnings
* Consider upgrading before hitting limits

### Exceeding Limits

What happens when you exceed limits:

* Some features may be limited
* Upgrade prompts appear
* Grace periods may apply

## Best Practices

<AccordionGroup>
  <Accordion title="Choose yearly billing">
    Yearly billing usually saves 15-20% compared to monthly.
  </Accordion>

  <Accordion title="Monitor credit usage">
    Keep an eye on AI credit consumption to avoid running out.
  </Accordion>

  <Accordion title="Enable auto top-up">
    If you rely on AI features, auto top-up prevents interruption.
  </Accordion>

  <Accordion title="Keep payment methods updated">
    Ensure your payment method is current to avoid billing issues.
  </Accordion>

  <Accordion title="Review invoices">
    Check invoices periodically to understand your spending.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Payment failed">
    * Check payment method is valid
    * Ensure sufficient funds
    * Try a different payment method
    * Contact your bank if issues persist
  </Accordion>

  <Accordion title="Can't access billing">
    * Only workspace owners can access billing
    * Contact the workspace owner
    * Check you're in the correct workspace
  </Accordion>

  <Accordion title="Invoice missing">
    * Check spam folder for email receipts
    * View all invoices in Billing settings
    * Contact support if invoice is needed
  </Accordion>

  <Accordion title="Wrong charge">
    * Review invoice details
    * Check for usage-based charges
    * Contact support for billing questions
  </Accordion>
</AccordionGroup>

## Getting Help

For billing questions:

* **Email**: [support@trilo.chat](mailto:support@trilo.chat)
* **In-app**: Help > Billing Support
* **Enterprise**: Contact your account manager

## Next Steps

<CardGroup cols={2}>
  <Card title="Workspace Settings" icon="building" href="/settings/workspace-settings">
    Configure other workspace options.
  </Card>

  <Card title="Profile Settings" icon="user" href="/settings/profile">
    Manage your personal account.
  </Card>
</CardGroup>